Our experience with this company has been a NIGHTMARE! First we were promised two videographers at the wedding to only have one manned camera and a standing camera. So as our cocktail hour was going on with our special entertainment, which I clearly expressed
I wanted recorded, Mr. Neel was videotaping us taking photos. Secondly, we were told that we would receive our highlight video 5 weeks from our wedding date, and only after countless failed completion dates we received it almost 10 weeks later (July 30th)
- when we were suppose to receive our actual wedding video. We were then promised, “The estimated delivery time for the final DVDs is the week of 8/11-8/17/2013.” To date there is NO VIDEO! We received an e-mail on August 26th stating there was a “hardware
malfunction” and clients video footage were compromised. Can you imagine the horror to know that after all this headache and frustration, there may be no wedding video?!?!?!?! My husband contacted Mr. Neel to get clarification. We were reassured that most
of our footage had been retrieved, and he was just missing the exit scene from the reception. Again, Mr. Neel gave us a promised date of completion – September 15th, 2013. The day arrives and we receive a text message from Mr. Neel stating that at the last
moment, he discovered an HOUR AND A HALF of lost footage from our 5 hour wedding! Remember he assured us no real footage was lost! He then asked to reschedule till Tuesday, September 17th. My husband, beyond frustrated, responded that he should not contact
us again until he had a FINALIZED video in hand and walking out the door! So here we are now October 21, 2013, five month later since wedding, with no wedding video! I would never recommend A Reel Occasion to ANYONE! EVER!