Alterations by Dawn - Hagerstown

 
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(1 reviews)

My quality of work is outstanding due to the fact that I love what I do. Last year I received the 2011 Wedding Wire Bride's Choice Award for being in the top 5% in the country for a good solid reputation with my business.
 
Alterations by Dawn has received approximately 65 profile views in the last three months.
 
Service Details
 
 
Price Point        $$$ (average)
 
Event Types        Wedding
 
Pricing       
 
Other Details        Everything is done by appointment only... so please call ahead. I look forward to working with you.
 
Alterations by Dawn
 
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Alterations by Dawn is one of 32 bridal shops in Maryland and among 1,207 bridal shops listed nationwide on GatheringGuide.com.
 

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  Alterations by Dawn
925 Frederick St
Hagerstown, MD 21740

 
Contact
Dawn Brooky
(301) 766-4758 tel
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Event Vendor Type
Bridal Shops / Dresses
 
Year Founded
1975
 
Event Types
Wedding
 
 

 

 
Average Rating:
  • Alterations by Dawn , 1 out of 5 based on 1 ratings
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Reviews (1)

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August 11th, 2013 - 5:10pm | Report Abuse


Please think twice before hiring Dawn Brooky of Alterations by Dawn. Below is a summary of my experience. I have photos documenting all of Dawn's work, and I have shared those photos with her and with the dress store who recommended her as a seamstress. The dress store offered a sincere and quick apology after seeing the photos (even though Dawn's work is not their fault). Dawn responded as you will read below. *Quality of Service: *Very* poor quality work overall, plus Dawn ruined my sash and my sleeves. The sash is replaceable, but not the sleeves. Dawn looked at the photos I sent her and told me nothing was wrong with her work, and that the problem was me. *Responsiveness: Dawn responded to my calling to make appointments, but she was not responsive to my requests for a refund. Her responses to my problems with my dress were not based on concern for me, for my dress, or for my stress, but for how she could salvage her reputation and cast blame on me. *Professionalism: Dawn treated me decently in her fitting room. When I came to her with the problems in her work and to request a refund, she treated me rudely, implied that my motive for contacting her was because I had dress-regret, and said that she was the professional, there was nothing wrong with her work, and that I was the one with the problem. She said she would work on my dress again if I wanted her to, but she would do it her way, not in the way I wanted. Her way caused the problems in the first place, and I won't trust her with my dress again. I also unfortunately expect Dawn to reply to my review in a manner to cast doubt on my legitimacy, as she mentioned she would and could respond to any reviews I left online. *Value: I paid Dawn $280 for alterations, all of which I am now re-doing myself, other than the hem. Her poor workmanship is costing me time, costing me emotional energy, and costing me money beyond what I paid her. I will not take the dress back for more of her poor work. I have requested a refund for everything but the hem, but she will not issue a refund. Her final response was "perhaps we weren't meant to do this dress together." I paid her good money to do good work. She got my money, but I got only poor-quality work and an unwearable dress as she left it. That's not right by anyone's standards. *Flexibility: I'm giving Dawn a full star for flexibility, as I misjudged traffic once from Winchester, VA, and she made time to see me at the bridal shop instead of at her home. You be the judge for yourself. I do not recommend Dawn's work and consider her to be unprofessional in her behavior towards me. Anna K.

 


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