Please think twice before hiring Dawn Brooky of Alterations by Dawn. Below is a summary of my experience. I have photos documenting all of Dawn's work, and I have shared those photos with her and with the dress store who recommended her as a seamstress.
The dress store offered a sincere and quick apology after seeing the photos (even though Dawn's work is not their fault). Dawn responded as you will read below. *Quality of Service: *Very* poor quality work overall, plus Dawn ruined my sash and my sleeves.
The sash is replaceable, but not the sleeves. Dawn looked at the photos I sent her and told me nothing was wrong with her work, and that the problem was me. *Responsiveness: Dawn responded to my calling to make appointments, but she was not responsive to my
requests for a refund. Her responses to my problems with my dress were not based on concern for me, for my dress, or for my stress, but for how she could salvage her reputation and cast blame on me. *Professionalism: Dawn treated me decently in her fitting
room. When I came to her with the problems in her work and to request a refund, she treated me rudely, implied that my motive for contacting her was because I had dress-regret, and said that she was the professional, there was nothing wrong with her work,
and that I was the one with the problem. She said she would work on my dress again if I wanted her to, but she would do it her way, not in the way I wanted. Her way caused the problems in the first place, and I won't trust her with my dress again. I also unfortunately
expect Dawn to reply to my review in a manner to cast doubt on my legitimacy, as she mentioned she would and could respond to any reviews I left online. *Value: I paid Dawn $280 for alterations, all of which I am now re-doing myself, other than the hem. Her
poor workmanship is costing me time, costing me emotional energy, and costing me money beyond what I paid her. I will not take the dress back for more of her poor work. I have requested a refund for everything but the hem, but she will not issue a refund.
Her final response was "perhaps we weren't meant to do this dress together." I paid her good money to do good work. She got my money, but I got only poor-quality work and an unwearable dress as she left it. That's not right by anyone's standards. *Flexibility:
I'm giving Dawn a full star for flexibility, as I misjudged traffic once from Winchester, VA, and she made time to see me at the bridal shop instead of at her home. You be the judge for yourself. I do not recommend Dawn's work and consider her to be unprofessional
in her behavior towards me. Anna K.