The first mistake was they ordered cups as party favors and my name was spelled wrong. They had them a week before and it was not caught until I came in for the final meeting on the Tuesday before my wedding on Saturday. They were not even going to show
me until I asked about them. Next, I asked about the mock display that they told me they would have, and they only had pictures on their iPad of what they were going to do which we agreed on all the pictures that I had emailed them prior to the meeting. My
bouquet was supposed to be a cascading bouquet and we both agreed on. The bouquet I received had wilted flowers and looked thrown together. The cascading part was 2-3 strands of the ugliest/cheapest looking fake flowers I have ever seen. The bridesmaids' bouquets
were half the size they were supposed to be and did not have the specific flowers that we agreed on. I saw the bouquets at 4:00 P.M. My wedding was supposed to start at 5:30 P.M. The wedding planners did not show me the bouquets and were not planning on it;
I discovered the mistake while we were taking pictures. The first question at the first meeting I asked these ladies was "are you comfortable doing cascading bouquets?" Vickie reassured me that she does them and spoke very highly of her work. When I addressed
the issue with Amanda Tole, she responded with, "there is nothing we can do about it now!" The message she gave off with her mannerism was it's not my problem! Vickie, who was actually the one in charge of the bouquets, never came and talked to me; nor did
I receive an apology for the mistake. Next, We checked the reception decor. The table center pieces were messed up and not what the wedding planners and I agreed on! It was thrown together and had the tackiest fake flowers as well. Half my bridesmaids called
4-5 different florists and finally found one who had the majority of the flowers we were supposed to have while the other half were re-decorating the reception area. My girls fixed all of the bouquets and reception area without the help of the wedding planners!
They just stood in the corner! I did not pay Exclusive Weddings to have my girls fix their mistakes! After the girls fixed the wedding planners' mistakes, my wedding finally started 30 minutes late. My photographer, along with our parents and bridal party
made sure the reception ran smoothly, NOT the wedding planners! For example, Lauren told me when to do the toast, cut the cake, all the dances, bouquet/garter toss, and etc. These were Other services we paid for and did not receive from the planners.My mother
and I went to the shop after the wedding to discuss our concerns with their performance. We addressed the problems ; Amanda and Vickie argued with us the whole time. They stated "we never saw the pictures" -that we had agreed on at almost every meeting for
the bouquets and reception decor. Even with the emails with all the pictures I had sent her previously which she acknowledged them by responding with a yes;they still never admitted they were wrong. This meeting revealed their true character. The meeting was
pointless. I feel cheated, lied to, and disrespected. I did not get what my mother paid for; nor did I get a fair refund for all of their mistakes. Vickie and Amanda Tole are very unprofessional and there is a reason they require all of the money upfront...
Because they do not deliver what they promise. Do not take their word for anything!