Paid in full before the event in October. Now it is March and we are still waiting. Dale is a good photographer and we waited months to see some of our "edited" photos selected for the album. We were surprised at the color work we had expressed we were
not fans of when we went over the photos initially after the wedding. We were also informed those were the only photos included in our contract. WHAT? I reluctantly wrote an additional check to get the remainder of the photos that were supposed to be un-edited
proofs. Still, MONTHS later, no pictures. I understand things happen, but I will update the "professionalism" rating at a later date if Dale offers us any compensation for our inconvenience.
I have had the pleasure of working with wonderful clients over the years and yes, every now and then, there are delays, but certainly never intentional. I always send by e-mail some pictures to my clients after their event and as soon as possible and in
most instances, within ten days. Working with my Graphic Designer, we always try to be creative when editing and photoshopping photographs after an event. Many of my clients over the years have told me they appreciate us taking some creative liberties. In
this instance, when I presented my clients with their final photographs of their choosing,135 in all, typically the norm is around 100 to 125 fully edited files, they expressed their dislike with what we creatively did with certain pictures, which turned out
to be 10 in all. Some were black and white or layered or had lowered saturation levels. They were corrected and e-mailed back to Shawn and her daughter today, March 4th, after receiving her e-mail dated February 27th, instructing me with the photographs she
wanted corrected. As to the extended delay, I profusely apologized to the mother, of course assuming responsibility and explained in several e-mail exchanges addressing her questions, what happened and why. I did not share everything, as some things were personal
that also caused the delay. I don't ever want to burden any client, period. The delay on the proofs as I explained was I wanted to go that extra mile and edit them and in this instance, the outcome was not positive. I e-mailed Shawn last evening informing
her that the DVD with the proofs would be sent US Mail today with a tracking number. I also answered her question as to why the day she paid for the proofs, work didn't begin that day. The delay was more than I had wanted on these proofs, but has been corrected
and she will have them within a few days. As to my contract, there is no mention my client is given any proofs. I have never offered proofs as part of my agreement. I never address selling proofs unless a client asks first. I will add, my contract also has
a fee for her daughter's engagement photography session, which was an option if they wanted to have one. I did however meet them for that session prior to their wedding, never asking for payment. I don't mind giving, never have. This is a service business
and I have been a professional photographer for over 25 years. I will always take the high road and not make excuses. My clients are loyal and I will never purposely do anything to compromise any relationship. I have had the pleasure of photographing hundreds
of weddings with positive outcomes. I am proud of the reviews I have received over the years and continue to strive to exceed the expectations of every client I work with. Integrity, honesty and loyalty still matter.