I ordered an inflatable and margarita machine for my sister's going away to the airforce party. The inflatable arrived. They asked if they could pick it up Monday and I said that was fine. It was dirty, ripped, and wet. The margarita machine never arrived.
I called 3 times and they never picked up. I had to go and get drinks at the start of party because I had told the guest there was going to be a margarita machine on invite. I had to call them because Monday came no one came to pick up the inflatable or bothered
to call me about margarita machine refund. I had to leave my car in the rain so that their inflatable would not get stolen or wet.Finally they picked up inflatable Thursday. He said he would refund me for margarita machine. He refunded me but without the taxes.
So their bad service, bad business and I still had money coming out of my pocket! Do not recommend them at all!! I complained to owner and he said he will do the full refund. It's been 2 weeks since party and have not received it. I wish I had read reviews
on facebook before I rented from this place.
Keller Party Rentals had agreed to bring out inflatables to a fundraiser for the Ronald McDonald House in exchange for all the marketing and advertising that the event received. We advertised in everything we did that we would have bounce houses. The day
of the event we had almost 8000 attendees and no Keller Party Rental. Needless to say we had some very upset attendees and due to their poor business practices it has hurt our reputation and future events. We started calling them the day prior to the event
and have left messages and text and have not even received a call back. I would not recommend them.