DO NOT HIRE PRESTIGE! Astonishingly unprofessional service that ruined the end of my wedding. In brief: 1) The driver got locked out of his van and apparently had no backup - one of my guests actually drove him back to their main office to get him another
key. More importantly, he failed to let any of my waiting guests know that he was going to be delayed. 2) He blamed getting locked out on my handicapped mother in law, (who mysteriously was able to lock the entire van from the passenger side seat?!?!) 3) He
ABANDONED nearly 20 guests at my venue; never returning to get them after he got back to his van. Furthermore, he LIED to me telling me that he had gotten all my guests and brought them back to his hotel. I didn't find out until the next morning that my family
and the reception venue had to personally drive everyone back. 4) After all this he had the gall to call me up an hour and a half later and demand I pay him overtime. He actually fought with me in the hotel lobby at 1:30 in the morning, This is AFTER he'd
received his MANDATORY 20% gratuity (which we had paid earlier in the night so that we didn't forget!) 5) The company fully supported their driver's side of the story, offering nothing, and instead lying to me once again. (e.g. they claim they didn't know
how many passengers they had to pick up, even though that's written in my signed contract!) Use any of the other excellent driver services in Rochester and don't let them ruin your important night!