I have been going to this bakery for 4 years. They have made me countless specialty cakes. From Louis Vuitton bag shaped cakes to a toy story birthday cake. I always dealt with a gentleman who was willing to be creative with me and meet my expectations.
When my guests arrive to a party at my house, the first thing they do is run to the dining room to check out the cake. This most recent experience has solidified in numerous ways that I will NOT be going back. \ It began with my phone call to place the order.
I'm very decisive when it comes to these cakes - I know flavor and decor. I spoke to one of the workers and asked to speak to the baker (as this is who I felt I dealt with for all these years). A woman got on and said to come in and we can discuss. Like other
people, I work full time and said I'd come on the weekend. That wasn't good for her because it is "their busy time";....so I said fine I'd come the following week. I went before work on Wednesday because they are closed m,tu. When i asked to speak to her she
was a frazzled mess. Granted it was the day before thanksgiving but literally I needed her attention for 5 minutes. Needless to say she had no clue why I was there and proceeded to tell me how it wasn't a good time. I asked if she was telling me to come back.
Noting the irritation in my voice she said no, it was fine. I explained to her that I came here for years and the baker was always great in doing what I wanted. She spouted do you even know who Michael (the baker) is? What does he look like? I detailed the
gentleman who did the cakes all the time and she said, "no, that was a cake decorator and he is fired", in a very stern, unprofessional way. It was as if she was challenging me. Bottom line, I got good cakes from him. I don't care about intra-bakery politics.
She then left me for about 15 minutes during which time I emailed her the 2 pictures of cake I wanted and gave instructions. She finally came back, never apologized, and started to look at the pics and write down the order. She almost spelled my sons name
wrong, so I'm glad I looked. She rushed and was not helpful. She scurried away and said she would call me. Leaving I had a bad feeling...\ Day of pick up I hear nothing from them all day. I go at my scheduled pick up time, which is an hour before my party,
the girl behind the cash register said oh I need to talk to you about your cakes. That was clue #1 that something was wrong. My original idea was a wonka bar cake with the willy wonka's top hat sitting on the corner. She said the top hat cake was "too heavy"
and wouldn't sit on the corner of the wonka bar. I asked why he didn't step out the cake - cut it so it rested on there. Then the wonka bar itself looked like a 5 year old iced the cake with Duncan Hines chocolate frosting and wrote his name on it. There was
no time taken with the cake. It was NOT what i showed them. To boot, I paid $100 for the cakes. This is much cheaper than past years - you can tell I don't mind paying for something that is quality. I have paid over $200 at this bakery before but looking at
the cakes I've gotten it was worth it. This was just hideous. The girl is like I hope it's ok....he didn't want to do anything different without your permission. I responded he has my phone number I got no phone call at all. She indicated he was probably baking
"before you and I are even awake." Really? I'm a mother of small kids and have 60 people coming over today, I think I was up pretty da#n early! I left needing a Xanax and fuming over this freaking cake. \ I get home - the excitement of the arriving cake was
soon deflated by its appearance. My son's optimism on the situation was my saving grace. He says "it doesn't look that bad mom" - which is the only thing that truly matters. My guests arrived and were perplexed. They asked If I made it....to which I repeated
the story to about 20 households in the lehigh valley - sealing the deal for not supporting or endorsing this bakery any longer. I need to find that cake decorator. Moral of the story for me....if you leave feeling a certain way, go back in, cancel the order,
and find another bakery. Mary the baker needs to remember that the livelihood of small local business is the consumer. In a world where consumers have choices, it is all the more important to care for your customers - especially those who return year afterwards.
Not to mention, treating people respectfully is common courtesy. If the baker had a question, he had my phone and email. It's called technology.